Returns & Exchanges

At ANNKE, we stand behind our security solutions with a 30-day money-back guarantee to ensure your total satisfaction. If you are not completely happy with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit the online returns portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the electronics in their original packaging, including all cameras, cables, mounting hardware, and manuals to ensure the product remains protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or your own carrier label to the exterior of the box and drop it off at a designated shipping location, ensuring the RMA number is clearly visible.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the returned hardware for quality assurance, we will process your refund or ship your replacement unit within 5-7 business days.