Frequently Asked Questions
Everything you need to know about our smart security solutions.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What is the warranty period for ANNKE security products?
All ANNKE products come with a standard 1-year limited warranty. You can extend this coverage by registering your product on our official website within 30 days of purchase.
Do ANNKE security cameras require a monthly subscription fee?
No, our cameras are designed to work without mandatory monthly fees. You can store footage locally on a hard drive or SD card, though optional cloud storage services are available for a small fee.
What is your return policy for unsatisfied purchases?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund or exchange.
Are ANNKE cameras compatible with third-party software and smart home devices?
Most of our PoE and Wi-Fi systems support ONVIF protocols for third-party software compatibility and are fully integrated with Amazon Alexa and Google Assistant for voice control.
What payment methods do you accept on the online store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.